Contact

One address. Humans at the other end.

No live chat, no phone line, no account support. Email routed to the same small team that ships the site. We reply when we reply — security and compliance mail get priority.

Write to us

[email protected]

PGP: on request · Reply: typically 24–72h · Languages: EN

Pick the right lane

One inbox, but stating your lane in the subject helps us route you faster.

Primary

Security & vulnerability reports

Any security finding, from a typo in a header to a full account-takeover chain. Our machine-readable policy lives at /.well-known/security.txt per RFC 9116.

Responsible disclosure: tell us and give us ninety days before publishing. We will not take legal action against good-faith research that stays within swapnokyc.io and its subdomains and avoids destructive testing. We credit reporters in release notes on request. No paid bounty yet.

[email protected]

Legal

Compliance & law-enforcement

Read the AML statement first — it explains what we hold and do not hold, and who the VASP in the swap chain actually is. A lawful process directed to the correct entity will receive a proportionate response. We do not respond to informal or fishing inquiries.

[email protected]

Media

Press & research

Journalists and researchers writing about non-custodial exchange, privacy coins, or the no-KYC landscape: we answer technical questions in writing. State the publication, the angle, and the deadline.

We can provide an on-record quote within that scope. We do not offer identity verification of the team.

[email protected]

Ops

Order issues

We do not operate a support desk for individual swaps — there are no accounts to authenticate against. The authoritative place to act on a specific order is the order page itself, reached from the URL returned when the order was created. If an order is flagged, the page surfaces Emergency actions (refund to an address you provide, or accept current market rate).

If the order page is unreachable and you retain the order ID and token, email us with that exact material. Do not send identity documents unprompted — we cannot use them and will not keep them.

[email protected]

General

General inquiries

If your question does not fit any of the above, the same address still works — it routes to the same small team. We reply when we reply; we prioritise security and compliance mail first.

[email protected]

Nope

What we will not respond to

Unsolicited SEO, "link-building", or guest-post pitches. Our comparison pages are editorial and cannot be bought.
Unsolicited partnership, listing, or affiliate proposals.
Requests to add invasive analytics, marketing pixels, or any third-party tag to the site.
Informal "voluntary disclosure" invitations from authorities. Serve us properly and we will respond properly.

[email protected]

Or find us in the open

Fediverse

Active under the SwapNoKYC handle. Status updates and incident notes post there first.

Nostr

Same handle. Signed notes when we publish anything security-relevant.

Twitter / X

We do not post there. The surface is hostile to accounts that publish about non-custodial routing.

Before you email — check the order page

Nine times out of ten, what you need is already there. Paste your order URL if you kept it.

Read transparency AML statement